Agents Performance Report
All key performance metrics in one place
$7 / mo, per agent
Check how your team and individual agents handle chats. The Agent Performance Report contains the most important metrics needed to track agent productivity:
- Total number chats
- Customer satisfaction
- First response time
- Total accepting, not accepting, and logged in time
- Efficiency (number of chats per hour)
- Concurrent chats limit
With all the data in one table, you can easily compare agents without having to jump between reports and set up filters over and over again.
This way, you can quickly see which agents are top performers and can coach junior agents. You can also spot agents who might need some help to improve their performance.
Key Features
See only the information you need
All reports can be filtered to show results for specific conditions making data analysis easier.
Create custom reports
All reports can be saved to a CSV file.
Benefits
Key performance metrics in one place
Use the Agents Performance Report to find areas where your entire team and individual agents can improve.
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Tutorial & Support
To get help and support contact LiveChat. You can also suggest improvements or request new features in the upcoming versions of Agents Performance Report.
In Text, we always appreciate creative and problem-solving apps, so at our own sole discretion, from time to time, we may grant some applications the “Verified” status (represented by a badge or so-called badged applications). The „Verified” status confirms only that an application went through our usability review from the user's perspective. In any case, it is the Application Provider who has full responsibility for the application and its security level towards clients and any other third party.
