Google's Business Messages
  • Apps

  • Google's Business Messages

Google's Business Messages
Google's Business Messages
Chat with your customers through Google's Business Messages.
$6.99 / mo, per agent
Developed by OctoChat
Works with   LiveChat
  • Description
  • Benefits
  • Entry Points
  • Throughout Customer Lifecycle
  • Messaging Features
  • Customer Lifecycle
  • Industry UseCases
  • Levi's Customer UseCase

Google's Business Messages connects LiveChat with your Google Business account, so you can chat with your customers on LiveChat by having all your Google's Business Messages text messages go through LiveChat.

When customers start chatting with you through your Google Search and Google Maps listing, your agents can receive and send text and image messages through LiveChat.

ChatBot and Rich Messages (Carousels and Quick Replies) are supported.

Requirements

  • To integrate the app, we need to get a verification from Google.

  • Please head out to the app's settings page to fill out the given form.

  • We are part of Google’s program for Business Messages which enables us to offer our customers an upgraded messaging experience through Google Search, Google Maps, and brand-owned channels.

  • We apply for the verification for you. We will also help you with all the steps to make the integration process seamless.

  • After the verification process is successful, you can immediately start exchanging messages with your customers using Google's Business Messages through LiveChat.

Key Features

Send and receive messages from Business Messages
Exchange messages with your customers inside LiveChat via Google's Business Messages.
Send and receive images from Business Messages
Exchange images with your customers inside LiveChat via Google's Business Messages.
Route Google's Business Messages to a separate group
Route all incoming messages from Google's Business Messages to a group of your choice to keep them organized.
Straightforward integration with Googles Business Messages
Have a straightforward integration process with our help. Fill out a simple form, and we will apply for a Google verification for you.
Supports ChatBot and Rich Messages
ChatBot and Rich Messages (Carousels and Quick Replies) are fully supported.

Benefits

Increase your overall visitor-to-lead conversions
Assist your customers at the most important point of their customer journey: their discovery phase. This, in turn, increases your overall visitor-to-lead conversions.
Have all of your communication in one place
Reach customers wherever they are with Google's Business Messages in LiveChat.
Help your customers reach you with Google Search and Google Maps
With Business Messages’ conversational experience, delight your customers and drive results.

Tutorial & Support

App tutorial and setup instructions how to use and properly configure this app with your Text account.
To get help and support contact OctoChat. You can also suggest improvements or request new features in the upcoming versions of Google's Business Messages.
The developer OctoChat indicated that the app’s privacy practices may include handling of user data. You can learn more in the app’s Privacy Policy.
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